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Noreo Labs

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Shipping Policy

Last updated 2026-10-01 · Effective 2026-10-01

This Shipping Policy describes how Noreo Labs Inc. ("Noreo Labs", "Noreo", "we", "us", or "our") packs and ships laboratory research materials to verified Canadian institutions.

Materials supplied through the Site are laboratory research materials. They are not for human or veterinary use and are not authorized by Health Canada as drugs.

This policy is incorporated into our Terms & Conditions. It should be read with the Privacy Policy and the Return & Refund Policy.

1. Canada-only domestic shipping

Noreo Labs ships only within Canada. We do not accept export, transshipment, or delivery addresses outside Canada.

Shipments go to a verified institutional receiving address. Individual consumer, residential-only, or unverified destinations are not accepted.

2. Order cut-off and transit times

Orders packed before 14:00 ET typically leave the same business day.

Southern Ontario receiving desks typically see delivery in 1–2 business days. More remote Canadian addresses typically see delivery in 3–5 business days.

These figures are operational averages. Carrier schedules, weather, remote handoffs, and public holidays can extend transit time. Displayed estimates on the Site are not guaranteed delivery dates unless expressly stated otherwise.

3. Packaging

Each order is packed for domestic courier handling. Where a material's documented handling specification requires it, we use temperature-conditioned packaging so the shipment stays within the stated transit range for that material.

Packaging choices are operational. They do not change the intended laboratory use of the material and are not a representation about any effect in humans or animals.

4. Institutional delivery address

The purchaser is responsible for providing a complete, accurate institutional delivery address at checkout, including any receiving-desk, dock, or internal routing information the institution requires.

If you discover an address error before the order has shipped, contact contact@noreo.ca immediately. Once a shipment has transferred to the carrier, an address change may not be possible.

5. Carriers, risk, and title

We select a reputable domestic courier for institutional delivery. Tracking is provided when the carrier supplies it.

Allocation of carrier risk, title, delivery confirmation, and related responsibility is set out in the Terms & Conditions. This Shipping Policy does not create a separate allocation of risk or title.

6. Related policies

Questions about refunds, damaged parcels, missing lines, or refused shipments are covered by the Return & Refund Policy.

Personal information used to fulfil an order is handled under the Privacy Policy.

7. Contact

Noreo Labs Inc.

Ontario, Canada. The registered business address is provided in writing on request and will be published when confirmed.

Institutional support: contact@noreo.ca

Frequently asked questions

Everything a receiving desk usually asks before the first order.

A product-quality summary appears on each catalogue card. Independent third-party Certificates of Analysis are listed on the COA page by lot. Select batches may be confirmed directly with the testing laboratory on request.

Sales are final except where the Return Policy provides a remedy for damage in transit, a missing line, a fulfillment error, or a verified quality issue. Report visible damage within 48 hours of delivery, and wrong or missing items within 7 days. Message WhatsApp with the order number and photographs.

Noreo Labs ships to addresses in Canada only. Fulfilment is domestic via Canada Post Xpresspost or an equivalent institutional courier.

Most orders packed before 14:00 ET leave the same business day. Southern Ontario receiving desks typically see 1–2 business days; more remote addresses 3–5. FlexDelivery and PO Boxes are supported when they belong to the verified institution. These are averages - courier disruptions can add time.

We do not release a lot without an analytical record. If a material is not tested, it is not listed. Match the vial or pack lot to the COA row. WhatsApp procurement if a file is missing.

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